SHIPPING POLICY

Shipping & Delivery Policy

At Mr. Mushies, we are committed to delivering our premium, functional chocolates to your doorstep in perfect condition. Because our products are temperature-sensitive, we take extra care in how we pack and ship your orders.

Please review our shipping policies below to understand how we handle fulfillment, transit times, and summer shipping precautions.

Processing & Transit Times

We process orders quickly to ensure maximum freshness.

• Fulfillment Window: Orders are typically processed and shipped within 1–2 business days (Monday through Friday, excluding major holidays).

• Standard Shipping: Delivery generally takes 3–5 business days once the carrier scans the package.

• Expedited Shipping: Delivery generally takes 1–2 business days post-processing.

• Tracking: As soon as your order is packaged and a shipping label is created, you will receive an automated email containing your tracking number. Please allow up to 24 hours for the carrier to update the tracking status.

Rates & Destinations

We currently ship to addresses within the United States, Canada, the United Kingdom, Germany, and Australia.

International Shipments: Customers are responsible for any local customs fees, import duties, or taxes incurred at the border. Please ensure functional mushroom products comply with your local import regulations before ordering.

Weather & Melt Protection Policy

Chocolate melts—it is an inevitable law of physics! To prevent your bars from turning into hot cocoa during transit, we implement strict hot-weather shipping protocols during summer months or when shipping to warm climates.

• Thermal Packaging: During warm seasons, orders are automatically packed in insulated bubble liners with food-grade gel ice packs at no extra cost to you.

• Weekend Delays: To prevent your chocolate from sitting in a hot carrier warehouse over the weekend, we may hold orders placed late on a Thursday or Friday and ship them out fresh the following Monday.

• Your Responsibility: We highly recommend tracking your package closely and ensuring someone is available to bring the delivery indoors immediately. We cannot be held responsible for packages left exposed on hot porches or mailboxes for extended periods.

Lost, Damaged, or Missing Packages

• Damaged on Arrival: If your chocolate arrives completely melted or damaged, please take a photo immediately and contact us at sales@mrmushiebrand.com within 48 hours of delivery. We will gladly arrange a replacement or store credit.

• Incorrect Address: Please double-check your shipping address during checkout. If a package is returned to us due to an incorrect or incomplete address provided by the customer, you will be responsible for the reshipping fees.

• Marked Delivered but Missing: If your tracking info shows “Delivered” but you cannot find your package, please check with neighbors or your local carrier office first. If it remains missing after 3 business days, reach out to our support team.